# Help **URL:** https://forum.meet.coop/c/help/47.md [Latest](https://forum.meet.coop/latest.md) · [Categories](https://forum.meet.coop/categories.md) · [Tags](https://forum.meet.coop/tags.md) --- ## [About the Help category](https://forum.meet.coop/t/about-the-help-category/1105)
**Author:** [@mikemh](https://forum.meet.coop/u/mikemh)\ **Replies:** 0
Response channels for immediate enquiries by users, to be handled by operational members. These mostly are about platform issues (notably BBB) but might for example be about members’ account issues too. It carries a tag… --- ## [Can I recover my recordings despite service being down?](https://forum.meet.coop/t/can-i-recover-my-recordings-despite-service-being-down/1764)
**Author:** [@jens\_consul](https://forum.meet.coop/u/jens_consul)\ **Replies:** 16\ **Last updated:** [22 July 2026 14:14 UTC](https://forum.meet.coop/t/can-i-recover-my-recordings-despite-service-being-down/1764 "2026-07-22T14:14:07Z")
Hello, The service is down for a while, as I still get the 500 error. There are still a couple of essential recordings associated with my user account that I have not yet downloaded on my local device. Is there a way t… --- ## [Question about adding moderators and/or room "owners"](https://forum.meet.coop/t/question-about-adding-moderators-and-or-room-owners/897)
**Author:** [@robert.best](https://forum.meet.coop/u/robert.best)\ **Replies:** 14\ **Last updated:** [13 March 2026 12:40 UTC](https://forum.meet.coop/t/question-about-adding-moderators-and-or-room-owners/897 "2026-03-13T12:40:25Z")
I am curious if I can have multiple moderators on my plan. I would like to be able to specify a list of users who can act as moderators in my rooms. Is this possible? Zoom enables something like this with being able to s… --- ## [Feedback on jitsi.meet.coop](https://forum.meet.coop/t/feedback-on-jitsi-meet-coop/1774)
**Author:** [@BenjaminBalderBach](https://forum.meet.coop/u/BenjaminBalderBach)\ **Replies:** 5\ **Last updated:** [25 February 2026 16:40 UTC](https://forum.meet.coop/t/feedback-on-jitsi-meet-coop/1774 "2026-02-25T16:40:44Z")
CC @kawaiipunk I didn’t wanna spam the October Update thread with more random feedback, so opening this thread. Do you have plans to keep running and updating an open JitSi installation btw? :white\_check\_mark: Generall… --- ## [500 error on sign-in to German server](https://forum.meet.coop/t/500-error-on-sign-in-to-german-server/1743)
**Author:** [@BenjaminBalderBach](https://forum.meet.coop/u/BenjaminBalderBach)\ **Replies:** 3\ **Last updated:** [19 February 2026 10:21 UTC](https://forum.meet.coop/t/500-error-on-sign-in-to-german-server/1743 "2026-02-19T10:21:11Z")
I can’t sign in right now. This page looks to be down: https://de.meet.coop/auth/openid\_connect --- ## [Recordings security issue](https://forum.meet.coop/t/recordings-security-issue/1738)
**Author:** [@anarcat](https://forum.meet.coop/u/anarcat)\ **Replies:** 4\ **Last updated:** [26 November 2025 01:36 UTC](https://forum.meet.coop/t/recordings-security-issue/1738 "2025-11-26T01:36:49Z")
Hi, It has come to our attention that there might be a serious security issue with BBB recordings. This seems to be an already known issue which is why I’m not going through the trouble of doing a specific disclosure he… --- ## [Reliability problems in BBB calls](https://forum.meet.coop/t/reliability-problems-in-bbb-calls/1480)
**Author:** [@anarcat](https://forum.meet.coop/u/anarcat)\ **Replies:** 7\ **Last updated:** [15 October 2025 20:48 UTC](https://forum.meet.coop/t/reliability-problems-in-bbb-calls/1480 "2025-10-15T20:48:37Z")
Hi, We’re having recurring trouble with calls on our BBB instance (tor.meet.coop). Symptoms vary, but I would regroup them in two: chopy audio. some callers (not all!) have audio dropouts. it’s not reliable, certain … --- ## [Sound and video connectivity problems](https://forum.meet.coop/t/sound-and-video-connectivity-problems/1696)
**Author:** [@jens\_consul](https://forum.meet.coop/u/jens_consul)\ **Replies:** 2\ **Last updated:** [9 September 2025 09:35 UTC](https://forum.meet.coop/t/sound-and-video-connectivity-problems/1696 "2025-09-09T09:35:55Z")
Hello all! Quite some people (most working for government administrations around Europe) I meet with using BBB / meet.coop experience problems enabling their microphone and webcam. They can enter the room, but their bro… --- ## [SSO connexion](https://forum.meet.coop/t/sso-connexion/1470)
**Author:** [@fredsultan](https://forum.meet.coop/u/fredsultan)\ **Replies:** 3\ **Last updated:** [27 March 2024 10:29 UTC](https://forum.meet.coop/t/sso-connexion/1470 "2024-03-27T10:29:15Z")
Hi @Graham I manage Remix the commons’ meet.coop subscription. I’m having trouble connecting. When I follow the link Keycloak Account Management I’m asked for a one-time code. I assume that this should be sent either to… --- ## [Ca.meet.coop has been down since Sunday morning](https://forum.meet.coop/t/ca-meet-coop-has-been-down-since-sunday-morning/1467)
**Author:** [@mlncn](https://forum.meet.coop/u/mlncn)\ **Replies:** 5\ **Last updated:** [20 March 2024 09:50 UTC](https://forum.meet.coop/t/ca-meet-coop-has-been-down-since-sunday-morning/1467 "2024-03-20T09:50:57Z")
At least six hours now, from 10:30am eastern when we tried to hold a meeting through now. 504 Gateway Time-out nginx/1.21.5 --- ## [BBB meet.coop down](https://forum.meet.coop/t/bbb-meet-coop-down/1455)
**Author:** [@luca.femprocomuns](https://forum.meet.coop/u/luca.femprocomuns)\ **Replies:** 13\ **Last updated:** [2 March 2024 17:17 UTC](https://forum.meet.coop/t/bbb-meet-coop-down/1455 "2024-03-02T17:17:08Z")
Hi all, bbb.de.meet.coop is down Is anyone else having the same problems? Is there a support address to report the down? --- ## [Recordings are downloadable again](https://forum.meet.coop/t/recordings-are-downloadable-again/955)
**Author:** [@wouter](https://forum.meet.coop/u/wouter)\ **Replies:** 1\ **Last updated:** [31 January 2024 11:39 UTC](https://forum.meet.coop/t/recordings-are-downloadable-again/955 "2024-01-31T11:39:00Z")
the last weeks we have had several members observing that the recordings could be viewed in presentation form but could not be downloaded. At least not the recent recordings. This issue has been resolved by our tech.cir… --- ## [Demo on website not working](https://forum.meet.coop/t/demo-on-website-not-working/1389)
**Author:** [@des](https://forum.meet.coop/u/des)\ **Replies:** 0\ **Last updated:** [10 August 2023 11:34 UTC](https://forum.meet.coop/t/demo-on-website-not-working/1389 "2023-08-10T11:34:25Z")
Hi there, I was on the Co Tech Forum and saw the post about Zoom’s ToS. I’ve flagged this up to a couple of people and suggested they look at meet.coop I was going to point them to the demo but it looks like it’s not w… --- ## [Markdown in NextCloud](https://forum.meet.coop/t/markdown-in-nextcloud/992)
**Author:** [@mikemh](https://forum.meet.coop/u/mikemh)\ **Replies:** 16\ **Last updated:** [27 March 2023 20:20 UTC](https://forum.meet.coop/t/markdown-in-nextcloud/992 "2023-03-27T20:20:56Z")
The markdown editor in the NextCloud web interface very often fails to save, and sits continually on ‘Saving’. This has been occurring for weeks and it has become totally unreliable as a way of editing documents… Please @… --- ## [SSO issues - SSL certificate expired](https://forum.meet.coop/t/sso-issues-ssl-certificate-expired/1268)
**Author:** [@wouter](https://forum.meet.coop/u/wouter)\ **Replies:** 2\ **Last updated:** [23 January 2023 08:57 UTC](https://forum.meet.coop/t/sso-issues-ssl-certificate-expired/1268 "2023-01-23T08:57:18Z")
We were informed today about sign in issues. And it seems that when you’re logged in you can just use the meet.coop servers. But when you logout and try to login again, there’s an issue. Also I noticed that the SSO serve… --- ## [Feedback on using ca.meet.coop](https://forum.meet.coop/t/feedback-on-using-ca-meet-coop/272)
**Author:** [@jdaviescoates](https://forum.meet.coop/u/jdaviescoates)\ **Replies:** 42\ **Last updated:** [29 December 2022 16:15 UTC](https://forum.meet.coop/t/feedback-on-using-ca-meet-coop/272 "2022-12-29T16:15:47Z")
So, I had my first couple of meetings as a Level 1 User Member on https://ca.meet.coop recently. Here is a bunch of feedback: When I join a room on my mobile (firefox on andriod) I get 4 notifications about the curren… --- ## [Replacing the BBB presentation with a webcam's feed?](https://forum.meet.coop/t/replacing-the-bbb-presentation-with-a-webcams-feed/1228)
**Author:** [@mikemh](https://forum.meet.coop/u/mikemh)\ **Replies:** 4\ **Last updated:** [14 October 2022 13:22 UTC](https://forum.meet.coop/t/replacing-the-bbb-presentation-with-a-webcams-feed/1228 "2022-10-14T13:22:51Z")
@unicci asked: I’m running a session soon where I will want to keep my presenter webcam locked as the main presentation. It’s life drawing, so I will be pointing my webcam at a model, and the members of the group will be… --- ## [Audio/video files not being reproduced (mp3/mp4)](https://forum.meet.coop/t/audio-video-files-not-being-reproduced-mp3-mp4/1167)
**Author:** [@wouter](https://forum.meet.coop/u/wouter)\ **Replies:** 7\ **Last updated:** [15 September 2022 13:54 UTC](https://forum.meet.coop/t/audio-video-files-not-being-reproduced-mp3-mp4/1167 "2022-09-15T13:54:15Z")
one of our members reported today that they cannot reproduce an audio mp3 file in our server. As the UI suggests, and the BBB support article explains, we should be able to play links to mp3 and mp4 files. But the UI say… --- ## [Attempt to keep log of issues](https://forum.meet.coop/t/attempt-to-keep-log-of-issues/914)
**Author:** [@leedscath](https://forum.meet.coop/u/leedscath)\ **Replies:** 6\ **Last updated:** [9 September 2022 08:22 UTC](https://forum.meet.coop/t/attempt-to-keep-log-of-issues/914 "2022-09-09T08:22:43Z")
Hi there, i’ve not been logging every time there’s an issue, because it’s quite a lot of work to do so, but now I’m gonna try for a little while. My reports will always be the German server. Tue 22 Feb - tried to meet a… --- ## [Audio filter sensitivity](https://forum.meet.coop/t/audio-filter-sensitivity/1153)
**Author:** [@tshiunghan](https://forum.meet.coop/u/tshiunghan)\ **Replies:** 0\ **Last updated:** [24 August 2022 09:35 UTC](https://forum.meet.coop/t/audio-filter-sensitivity/1153 "2022-08-24T09:35:30Z")
I have been having this persistent problem with the audio filter setting where the sound cuts out after the initial syllable. So if I said, “Hello, how are you?” The first part of hello is audible, but the rest of the u… --- ## [Does meet.coop require proprietary javascript?](https://forum.meet.coop/t/does-meet-coop-require-proprietary-javascript/1137)
**Author:** [@wouter](https://forum.meet.coop/u/wouter)\ **Replies:** 1\ **Last updated:** [9 August 2022 09:58 UTC](https://forum.meet.coop/t/does-meet-coop-require-proprietary-javascript/1137 "2022-08-09T09:58:15Z")
here is a question from one of our members: Does meet.coop use or require proprietary Javascript ? I am asking because I’ve got a friend who only uses FOSS and very strictly avoids proprietary Javascript, and so refu… --- ## [How do you enable recording?](https://forum.meet.coop/t/how-do-you-enable-recording/1086)
**Author:** [@tshiunghan](https://forum.meet.coop/u/tshiunghan)\ **Replies:** 3\ **Last updated:** [9 August 2022 06:30 UTC](https://forum.meet.coop/t/how-do-you-enable-recording/1086 "2022-08-09T06:30:26Z")
Hi all, I recently registered for a demo account to test BBB’s capabilities for online teaching (I’m an EFL teacher). As a Manjaro KDE user, I’m happy with the way BBB handles screen sharing. Zoom has this annoying bug… --- ## [Forum notifications - flooding, apologies](https://forum.meet.coop/t/forum-notifications-flooding-apologies/1136)
**Author:** [@mikemh](https://forum.meet.coop/u/mikemh)\ **Replies:** 0\ **Last updated:** [8 August 2022 18:11 UTC](https://forum.meet.coop/t/forum-notifications-flooding-apologies/1136 "2022-08-08T18:11:48Z")
Threads in the forum are sending out notifications which may be filling people’s email boxes. My personal apologies. The forum is being maintained, with changes in some categories, and re-tagging of some old threads. I h… --- ## [How to use the Discourse forum](https://forum.meet.coop/t/how-to-use-the-discourse-forum/1118)
**Author:** [@mikemh](https://forum.meet.coop/u/mikemh)\ **Replies:** 2\ **Last updated:** [5 August 2022 13:03 UTC](https://forum.meet.coop/t/how-to-use-the-discourse-forum/1118 "2022-08-05T13:03:35Z")
Here’s a useful blog post on using Discourse Discourse New User Tips and Tricks --- ## [Forum home improvements](https://forum.meet.coop/t/forum-home-improvements/740)
**Author:** [@wouter](https://forum.meet.coop/u/wouter)\ **Replies:** 1\ **Last updated:** [5 August 2022 12:49 UTC](https://forum.meet.coop/t/forum-home-improvements/740 "2022-08-05T12:49:21Z")
before we had latest posts listed on our homepage. It wasn’t very clear for (new) forum users what they could find where. I just made a few changes to that. Now we have the categories listed and next to it the latest pos… --- ## [Role that can do anything EXCEPT close the meeting](https://forum.meet.coop/t/role-that-can-do-anything-except-close-the-meeting/1010)
**Author:** [@mlncn](https://forum.meet.coop/u/mlncn)\ **Replies:** 1\ **Last updated:** [5 August 2022 09:23 UTC](https://forum.meet.coop/t/role-that-can-do-anything-except-close-the-meeting/1010 "2022-08-05T09:23:46Z")
At Agaric we like to give everyone the most power possible— so sure, let people join as moderators so they can share screen and all that. We also very much dislike losing notes. Is it possible in Big Blue Button to giv… --- ## [Loading screen for over 10 minutes and China browsers](https://forum.meet.coop/t/loading-screen-for-over-10-minutes-and-china-browsers/1102)
**Author:** [@tshiunghan](https://forum.meet.coop/u/tshiunghan)\ **Replies:** 2\ **Last updated:** [4 August 2022 10:25 UTC](https://forum.meet.coop/t/loading-screen-for-over-10-minutes-and-china-browsers/1102 "2022-08-04T10:25:21Z")
My student tried to enter a room on the DE server today and got a loading screen for over 10 minutes. I enabled the room setting that allows any user to start the meeting. Should I have enabled anything else to get it wo… --- ## [20022-07-13 No Audio conference capability (ICE issue)](https://forum.meet.coop/t/20022-07-13-no-audio-conference-capability-ice-issue/1073)
**Author:** [@wolcen](https://forum.meet.coop/u/wolcen)\ **Replies:** 4\ **Last updated:** [14 July 2022 12:58 UTC](https://forum.meet.coop/t/20022-07-13-no-audio-conference-capability-ice-issue/1073 "2022-07-14T12:58:37Z")
Several users attempted to join multiple conference rooms - all are receiving an ICE error, so there is no working audio for anyone. It seems this may be the appropriate thread to place issue reports. I sent an email to c… --- ## [Certificate problem on ca.meet.coop \[fixed\]](https://forum.meet.coop/t/certificate-problem-on-ca-meet-coop-fixed/1082)
**Author:** [@jackhill](https://forum.meet.coop/u/jackhill)\ **Replies:** 2\ **Last updated:** [19 July 2022 10:05 UTC](https://forum.meet.coop/t/certificate-problem-on-ca-meet-coop-fixed/1082 "2022-07-19T10:05:36Z")
Hi, ca.meet.coop certificate currently claims that it is letsencrypt-nginx-proxy-companion Verified by: letsencrypt-nginx-proxy-companion Best, Jack --- ## [Breakout Rooms](https://forum.meet.coop/t/breakout-rooms/1069)
**Author:** [@NickM](https://forum.meet.coop/u/NickM)\ **Replies:** 1\ **Last updated:** [14 July 2022 10:04 UTC](https://forum.meet.coop/t/breakout-rooms/1069 "2022-07-14T10:04:15Z")
We recently tried out breakout rooms, expecting to have an experience similar to that described in this tutorial video: In practice we had a slightly different experience. Some things did not seem to work … [Next page](https://forum.meet.coop/c/help/47.md?page=1)