# Fault reporting **URL:** https://forum.meet.coop/c/help/fault-report/31.md [Latest](https://forum.meet.coop/latest.md) · [Categories](https://forum.meet.coop/categories.md) · [Tags](https://forum.meet.coop/tags.md) --- ## [About the Fault reporting category](https://forum.meet.coop/t/about-the-fault-reporting-category/649)
**Author:** [@wouter](https://forum.meet.coop/u/wouter)\ **Replies:** 0
Fault reporting subcategory is where user members should report issues that seem to require a tech response. It sits under the Help category and carries a tag Timeframe-now. The category is monitiored by Tech circle. U… --- ## [Can I recover my recordings despite service being down?](https://forum.meet.coop/t/can-i-recover-my-recordings-despite-service-being-down/1764)
**Author:** [@jens\_consul](https://forum.meet.coop/u/jens_consul)\ **Replies:** 16\ **Last updated:** [22 July 2026 14:14 UTC](https://forum.meet.coop/t/can-i-recover-my-recordings-despite-service-being-down/1764 "2026-07-22T14:14:07Z")
Hello, The service is down for a while, as I still get the 500 error. There are still a couple of essential recordings associated with my user account that I have not yet downloaded on my local device. Is there a way t… --- ## [Feedback on jitsi.meet.coop](https://forum.meet.coop/t/feedback-on-jitsi-meet-coop/1774)
**Author:** [@BenjaminBalderBach](https://forum.meet.coop/u/BenjaminBalderBach)\ **Replies:** 5\ **Last updated:** [25 February 2026 16:40 UTC](https://forum.meet.coop/t/feedback-on-jitsi-meet-coop/1774 "2026-02-25T16:40:44Z")
CC @kawaiipunk I didn’t wanna spam the October Update thread with more random feedback, so opening this thread. Do you have plans to keep running and updating an open JitSi installation btw? :white\_check\_mark: Generall… --- ## [500 error on sign-in to German server](https://forum.meet.coop/t/500-error-on-sign-in-to-german-server/1743)
**Author:** [@BenjaminBalderBach](https://forum.meet.coop/u/BenjaminBalderBach)\ **Replies:** 3\ **Last updated:** [19 February 2026 10:21 UTC](https://forum.meet.coop/t/500-error-on-sign-in-to-german-server/1743 "2026-02-19T10:21:11Z")
I can’t sign in right now. This page looks to be down: https://de.meet.coop/auth/openid\_connect --- ## [Recordings security issue](https://forum.meet.coop/t/recordings-security-issue/1738)
**Author:** [@anarcat](https://forum.meet.coop/u/anarcat)\ **Replies:** 4\ **Last updated:** [26 November 2025 01:36 UTC](https://forum.meet.coop/t/recordings-security-issue/1738 "2025-11-26T01:36:49Z")
Hi, It has come to our attention that there might be a serious security issue with BBB recordings. This seems to be an already known issue which is why I’m not going through the trouble of doing a specific disclosure he… --- ## [Reliability problems in BBB calls](https://forum.meet.coop/t/reliability-problems-in-bbb-calls/1480)
**Author:** [@anarcat](https://forum.meet.coop/u/anarcat)\ **Replies:** 7\ **Last updated:** [15 October 2025 20:48 UTC](https://forum.meet.coop/t/reliability-problems-in-bbb-calls/1480 "2025-10-15T20:48:37Z")
Hi, We’re having recurring trouble with calls on our BBB instance (tor.meet.coop). Symptoms vary, but I would regroup them in two: chopy audio. some callers (not all!) have audio dropouts. it’s not reliable, certain … --- ## [Sound and video connectivity problems](https://forum.meet.coop/t/sound-and-video-connectivity-problems/1696)
**Author:** [@jens\_consul](https://forum.meet.coop/u/jens_consul)\ **Replies:** 2\ **Last updated:** [9 September 2025 09:35 UTC](https://forum.meet.coop/t/sound-and-video-connectivity-problems/1696 "2025-09-09T09:35:55Z")
Hello all! Quite some people (most working for government administrations around Europe) I meet with using BBB / meet.coop experience problems enabling their microphone and webcam. They can enter the room, but their bro… --- ## [Ca.meet.coop has been down since Sunday morning](https://forum.meet.coop/t/ca-meet-coop-has-been-down-since-sunday-morning/1467)
**Author:** [@mlncn](https://forum.meet.coop/u/mlncn)\ **Replies:** 5\ **Last updated:** [20 March 2024 09:50 UTC](https://forum.meet.coop/t/ca-meet-coop-has-been-down-since-sunday-morning/1467 "2024-03-20T09:50:57Z")
At least six hours now, from 10:30am eastern when we tried to hold a meeting through now. 504 Gateway Time-out nginx/1.21.5 --- ## [BBB meet.coop down](https://forum.meet.coop/t/bbb-meet-coop-down/1455)
**Author:** [@luca.femprocomuns](https://forum.meet.coop/u/luca.femprocomuns)\ **Replies:** 13\ **Last updated:** [2 March 2024 17:17 UTC](https://forum.meet.coop/t/bbb-meet-coop-down/1455 "2024-03-02T17:17:08Z")
Hi all, bbb.de.meet.coop is down Is anyone else having the same problems? Is there a support address to report the down? --- ## [Demo on website not working](https://forum.meet.coop/t/demo-on-website-not-working/1389)
**Author:** [@des](https://forum.meet.coop/u/des)\ **Replies:** 0\ **Last updated:** [10 August 2023 11:34 UTC](https://forum.meet.coop/t/demo-on-website-not-working/1389 "2023-08-10T11:34:25Z")
Hi there, I was on the Co Tech Forum and saw the post about Zoom’s ToS. I’ve flagged this up to a couple of people and suggested they look at meet.coop I was going to point them to the demo but it looks like it’s not w… --- ## [Markdown in NextCloud](https://forum.meet.coop/t/markdown-in-nextcloud/992)
**Author:** [@mikemh](https://forum.meet.coop/u/mikemh)\ **Replies:** 16\ **Last updated:** [27 March 2023 20:20 UTC](https://forum.meet.coop/t/markdown-in-nextcloud/992 "2023-03-27T20:20:56Z")
The markdown editor in the NextCloud web interface very often fails to save, and sits continually on ‘Saving’. This has been occurring for weeks and it has become totally unreliable as a way of editing documents… Please @… --- ## [SSO issues - SSL certificate expired](https://forum.meet.coop/t/sso-issues-ssl-certificate-expired/1268)
**Author:** [@wouter](https://forum.meet.coop/u/wouter)\ **Replies:** 2\ **Last updated:** [23 January 2023 08:57 UTC](https://forum.meet.coop/t/sso-issues-ssl-certificate-expired/1268 "2023-01-23T08:57:18Z")
We were informed today about sign in issues. And it seems that when you’re logged in you can just use the meet.coop servers. But when you logout and try to login again, there’s an issue. Also I noticed that the SSO serve… --- ## [Audio/video files not being reproduced (mp3/mp4)](https://forum.meet.coop/t/audio-video-files-not-being-reproduced-mp3-mp4/1167)
**Author:** [@wouter](https://forum.meet.coop/u/wouter)\ **Replies:** 7\ **Last updated:** [15 September 2022 13:54 UTC](https://forum.meet.coop/t/audio-video-files-not-being-reproduced-mp3-mp4/1167 "2022-09-15T13:54:15Z")
one of our members reported today that they cannot reproduce an audio mp3 file in our server. As the UI suggests, and the BBB support article explains, we should be able to play links to mp3 and mp4 files. But the UI say… --- ## [Attempt to keep log of issues](https://forum.meet.coop/t/attempt-to-keep-log-of-issues/914)
**Author:** [@leedscath](https://forum.meet.coop/u/leedscath)\ **Replies:** 6\ **Last updated:** [9 September 2022 08:22 UTC](https://forum.meet.coop/t/attempt-to-keep-log-of-issues/914 "2022-09-09T08:22:43Z")
Hi there, i’ve not been logging every time there’s an issue, because it’s quite a lot of work to do so, but now I’m gonna try for a little while. My reports will always be the German server. Tue 22 Feb - tried to meet a… --- ## [Audio filter sensitivity](https://forum.meet.coop/t/audio-filter-sensitivity/1153)
**Author:** [@tshiunghan](https://forum.meet.coop/u/tshiunghan)\ **Replies:** 0\ **Last updated:** [24 August 2022 09:35 UTC](https://forum.meet.coop/t/audio-filter-sensitivity/1153 "2022-08-24T09:35:30Z")
I have been having this persistent problem with the audio filter setting where the sound cuts out after the initial syllable. So if I said, “Hello, how are you?” The first part of hello is audible, but the rest of the u… --- ## [Loading screen for over 10 minutes and China browsers](https://forum.meet.coop/t/loading-screen-for-over-10-minutes-and-china-browsers/1102)
**Author:** [@tshiunghan](https://forum.meet.coop/u/tshiunghan)\ **Replies:** 2\ **Last updated:** [4 August 2022 10:25 UTC](https://forum.meet.coop/t/loading-screen-for-over-10-minutes-and-china-browsers/1102 "2022-08-04T10:25:21Z")
My student tried to enter a room on the DE server today and got a loading screen for over 10 minutes. I enabled the room setting that allows any user to start the meeting. Should I have enabled anything else to get it wo… --- ## [20022-07-13 No Audio conference capability (ICE issue)](https://forum.meet.coop/t/20022-07-13-no-audio-conference-capability-ice-issue/1073)
**Author:** [@wolcen](https://forum.meet.coop/u/wolcen)\ **Replies:** 4\ **Last updated:** [14 July 2022 12:58 UTC](https://forum.meet.coop/t/20022-07-13-no-audio-conference-capability-ice-issue/1073 "2022-07-14T12:58:37Z")
Several users attempted to join multiple conference rooms - all are receiving an ICE error, so there is no working audio for anyone. It seems this may be the appropriate thread to place issue reports. I sent an email to c… --- ## [Certificate problem on ca.meet.coop \[fixed\]](https://forum.meet.coop/t/certificate-problem-on-ca-meet-coop-fixed/1082)
**Author:** [@jackhill](https://forum.meet.coop/u/jackhill)\ **Replies:** 2\ **Last updated:** [19 July 2022 10:05 UTC](https://forum.meet.coop/t/certificate-problem-on-ca-meet-coop-fixed/1082 "2022-07-19T10:05:36Z")
Hi, ca.meet.coop certificate currently claims that it is letsencrypt-nginx-proxy-companion Verified by: letsencrypt-nginx-proxy-companion Best, Jack --- ## [Breakout Rooms](https://forum.meet.coop/t/breakout-rooms/1069)
**Author:** [@NickM](https://forum.meet.coop/u/NickM)\ **Replies:** 1\ **Last updated:** [14 July 2022 10:04 UTC](https://forum.meet.coop/t/breakout-rooms/1069 "2022-07-14T10:04:15Z")
We recently tried out breakout rooms, expecting to have an experience similar to that described in this tutorial video: In practice we had a slightly different experience. Some things did not seem to work … --- ## [Meet.coop crashing](https://forum.meet.coop/t/meet-coop-crashing/1026)
**Author:** [@b5baxter](https://forum.meet.coop/u/b5baxter)\ **Replies:** 2\ **Last updated:** [2 June 2022 15:35 UTC](https://forum.meet.coop/t/meet-coop-crashing/1026 "2022-06-02T15:35:43Z")
The last few times in have used meet.coop it has worked fine for a few minutes and then suddenly crashes, closes all apps and logs out of the operating system. Here is the environment browser: Firefox OS: Ubuntu 22.04 … --- ## [Current issue with microphones on meet.coop](https://forum.meet.coop/t/current-issue-with-microphones-on-meet-coop/828)
**Author:** [@dvdjaco](https://forum.meet.coop/u/dvdjaco)\ **Replies:** 9\ **Last updated:** [27 April 2022 08:45 UTC](https://forum.meet.coop/t/current-issue-with-microphones-on-meet-coop/828 "2022-04-27T08:45:48Z")
Hi all! in this thread we’ll communicate the actions we’re taking regarding the issues some users have been experiencing when connecting to meet.coop’s service in the last few days. To summarize, some users are unable … --- ## [Missing recording of a meeting](https://forum.meet.coop/t/missing-recording-of-a-meeting/886)
**Author:** [@tibetsprague](https://forum.meet.coop/u/tibetsprague)\ **Replies:** 6\ **Last updated:** [23 March 2022 19:15 UTC](https://forum.meet.coop/t/missing-recording-of-a-meeting/886 "2022-03-23T19:15:00Z")
Hey all, we recorded a meeting from a room on ca.meet.coop on Jan 26, and the recording is not showing up in the Room Recordings. What can we do? Is it possible it just didn’t record?? Thanks, Tibet Sprague tibet@terr… --- ## [General performance](https://forum.meet.coop/t/general-performance/903)
**Author:** [@mnoyes](https://forum.meet.coop/u/mnoyes)\ **Replies:** 2\ **Last updated:** [22 February 2022 22:19 UTC](https://forum.meet.coop/t/general-performance/903 "2022-02-22T22:19:31Z")
Hi friends, sorry to be so unspecific but in the past month or so I have repeatedly found myself switching to Jitsi due to connection issues with people with whom I had previously not had trouble connecting. I will try t… --- ## [Room disappeared after BBB 2.3 upgrade on DE server](https://forum.meet.coop/t/room-disappeared-after-bbb-2-3-upgrade-on-de-server/856)
**Author:** [@Paulrbr](https://forum.meet.coop/u/Paulrbr)\ **Replies:** 1\ **Last updated:** [27 January 2022 14:05 UTC](https://forum.meet.coop/t/room-disappeared-after-bbb-2-3-upgrade-on-de-server/856 "2022-01-27T14:05:03Z")
Hello :wave:, Since the upgrade of the BBB servers on monday, we lost all of our rooms (the links end up on a 404 page). Was this expected? We’ve been used to our different rooms URLs which we would love to keep if po… --- ## [Missing room recordings on ca.meet.coop](https://forum.meet.coop/t/missing-room-recordings-on-ca-meet-coop/869)
**Author:** [@jackhill](https://forum.meet.coop/u/jackhill)\ **Replies:** 4\ **Last updated:** [27 January 2022 10:24 UTC](https://forum.meet.coop/t/missing-room-recordings-on-ca-meet-coop/869 "2022-01-27T10:24:28Z")
Hi, I think I’ve encountered another new problem after the ca.meet.coop changes: clicking on the “presentation” link to a recording in Greenlight results in a 404 page. The “download” links still work, but that doesn’t … --- ## [Some recent problems with my meet.coop BBB rooms](https://forum.meet.coop/t/some-recent-problems-with-my-meet-coop-bbb-rooms/801)
**Author:** [@robert.best](https://forum.meet.coop/u/robert.best)\ **Replies:** 16\ **Last updated:** [26 January 2022 14:03 UTC](https://forum.meet.coop/t/some-recent-problems-with-my-meet-coop-bbb-rooms/801 "2022-01-26T14:03:34Z")
Hello! I’ve recently started to try to use my BBB rooms again after a long while of not using it… But I am running into a few issues. The primary issue is that the echo test fails when I enter my rooms using chrome, an… --- ## [Connectin problem: timed out (error 1006)](https://forum.meet.coop/t/connectin-problem-timed-out-error-1006/834)
**Author:** [@mehmetkuzu](https://forum.meet.coop/u/mehmetkuzu)\ **Replies:** 1\ **Last updated:** [4 January 2022 13:55 UTC](https://forum.meet.coop/t/connectin-problem-timed-out-error-1006/834 "2022-01-04T13:55:50Z")
Dear colleagues, I have connection problem, it says time out ? Last week and now, I can not use the platform, should I do something about my account, is there any problem that I have not realised? Thanks, --- ## [Long delay and failures in echo test](https://forum.meet.coop/t/long-delay-and-failures-in-echo-test/827)
**Author:** [@anarcat](https://forum.meet.coop/u/anarcat)\ **Replies:** 2\ **Last updated:** [21 December 2021 14:18 UTC](https://forum.meet.coop/t/long-delay-and-failures-in-echo-test/827 "2021-12-21T14:18:47Z")
We’ve been having trouble recently with the echo test, which would never complete (for some users), or just be slow (for some others). It’s not constant: for example it just happened here, I reloaded the page and it went… --- ## [Expired Certificate on social.meet.coop](https://forum.meet.coop/t/expired-certificate-on-social-meet-coop/718)
**Author:** [@lauriewayne](https://forum.meet.coop/u/lauriewayne)\ **Replies:** 15\ **Last updated:** [2 November 2021 18:54 UTC](https://forum.meet.coop/t/expired-certificate-on-social-meet-coop/718 "2021-11-02T18:54:49Z")
Is this the right place to report this? --- ## [Current members](https://forum.meet.coop/t/current-members/762)
**Author:** [@wouter](https://forum.meet.coop/u/wouter)\ **Replies:** 0\ **Last updated:** [20 October 2021 11:37 UTC](https://forum.meet.coop/t/current-members/762 "2021-10-20T11:37:18Z")
We are relying on the OpenCollective platform for members to subscribe and contribute to the meet.coop collective. Here’s a quick overview of our contributing members: Members Level 1: Members Level 2: Members Lev… [Next page](https://forum.meet.coop/c/help/fault-report/31.md?page=1)