# BBB meet.coop down **URL:** \ **Category:** Fault reporting\ **Created:** [29 February 2024 10:16 UTC](https://forum.meet.coop/t/bbb-meet-coop-down/1455 "2024-02-29T10:16:47Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![luca.femprocomuns](https://forum.meet.coop/user_avatar/forum.meet.coop/luca.femprocomuns/32/1074_2.png) [@luca.femprocomuns](https://forum.meet.coop/u/luca.femprocomuns)\ **Post date:** [29 February 2024 10:16 UTC](https://forum.meet.coop/t/bbb-meet-coop-down/1455/1 "2024-02-29T10:16:47Z")
Hi all, [bbb.de.meet.coop](http://bbb.de.meet.coop) is down Is anyone else having the same problems? Is there a support address to report the down? ---
**Author:** ![Graham](https://forum.meet.coop/user_avatar/forum.meet.coop/graham/32/1015_2.png) [@Graham](https://forum.meet.coop/u/Graham)\ **Post date:** [29 February 2024 10:34 UTC](https://forum.meet.coop/t/bbb-meet-coop-down/1455/2 "2024-02-29T10:34:54Z")
Hi Luca. Yes, there does appear to be an issue. Thanks for lflgging this up. I’ll get it looked at ASAP. ---
**Author:** ![Graham](https://forum.meet.coop/user_avatar/forum.meet.coop/graham/32/1015_2.png) [@Graham](https://forum.meet.coop/u/Graham)\ **Post date:** [29 February 2024 10:41 UTC](https://forum.meet.coop/t/bbb-meet-coop-down/1455/3 "2024-02-29T10:41:39Z")
@luca.femprocomuns looks like [ca.meet.coop](http://ca.meet.coop) is up and running though, so you could use that server. Your login should provide access. ---
**Author:** ![luca.femprocomuns](https://forum.meet.coop/user_avatar/forum.meet.coop/luca.femprocomuns/32/1074_2.png) [@luca.femprocomuns](https://forum.meet.coop/u/luca.femprocomuns)\ **Post date:** [29 February 2024 10:54 UTC](https://forum.meet.coop/t/bbb-meet-coop-down/1455/4 "2024-02-29T10:54:51Z")
Thanks @Graham Ok, but, [ca.meet.coop](http://ca.meet.coop) use the same API Key as [bbb.de.meet.coop](http://bbb.de.meet.coop)? ---
**Author:** ![Graham](https://forum.meet.coop/user_avatar/forum.meet.coop/graham/32/1015_2.png) [@Graham](https://forum.meet.coop/u/Graham)\ **Post date:** [29 February 2024 11:13 UTC](https://forum.meet.coop/t/bbb-meet-coop-down/1455/5 "2024-02-29T11:13:34Z")
Sorry @luca.femprocomuns - not sure I understand. API key? ---
**Author:** ![dvdjaco](https://forum.meet.coop/user_avatar/forum.meet.coop/dvdjaco/32/10_2.png) [@dvdjaco](https://forum.meet.coop/u/dvdjaco)\ **Post date:** [29 February 2024 11:34 UTC](https://forum.meet.coop/t/bbb-meet-coop-down/1455/6 "2024-02-29T11:34:27Z")
We have a “reseller” instance at CommonsCloud that uses [bbb.de.meet.coop](http://bbb.de.meet.coop) as backend. The API key is a secret key that allows us to connect our front end to the BBB instance ---
**Author:** ![dvdjaco](https://forum.meet.coop/user_avatar/forum.meet.coop/dvdjaco/32/10_2.png) [@dvdjaco](https://forum.meet.coop/u/dvdjaco)\ **Post date:** [29 February 2024 11:34 UTC](https://forum.meet.coop/t/bbb-meet-coop-down/1455/7 "2024-02-29T11:34:58Z")
@luca.femprocomuns recently joined the technical team at CommonsCloud 🙂 ---
**Author:** ![dvdjaco](https://forum.meet.coop/user_avatar/forum.meet.coop/dvdjaco/32/10_2.png) [@dvdjaco](https://forum.meet.coop/u/dvdjaco)\ **Post date:** [29 February 2024 11:59 UTC](https://forum.meet.coop/t/bbb-meet-coop-down/1455/8 "2024-02-29T11:59:17Z")
Investigating further we see that the [bbb.de.meet.coop](http://bbb.de.meet.coop) IP is blocked by the provider (Hetzner): ```auto #~ mtr -w -c 10 bbb.de.meet.coop Start: 2024-02-29T12:55:54+0100 HOST: dj Loss% Snt Last Avg Best Wrst StDev 1.|-- _gateway 0.0% 10 12.1 6.0 1.1 18.7 7.4 2.|-- 175.red-81-46-38.customer.static.ccgg.telefonica.net 0.0% 10 3.9 7.1 2.9 32.8 9.4 3.|-- 25.red-81-46-44.customer.static.ccgg.telefonica.net 0.0% 10 4.1 4.5 3.8 6.8 0.9 4.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 5.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 6.|-- be8-400-grtbcnes1.net.telefonicaglobalsolutions.com 50.0% 10 4.9 5.4 4.9 5.7 0.3 7.|-- 176.52.248.191 90.0% 10 11.9 11.9 11.9 11.9 0.0 8.|-- 176.52.248.178 70.0% 10 13.4 13.6 13.4 13.8 0.2 9.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 10.|-- ae10.cr6-fra2.ip4.gtt.net 0.0% 10 34.4 38.1 33.3 55.9 7.3 11.|-- ip4.gtt.net 0.0% 10 53.7 45.2 39.7 62.7 7.4 12.|-- core23.fsn1.hetzner.com 0.0% 10 48.5 49.8 48.0 57.1 2.6 13.|-- blocked.hetzner.com 0.0% 10 52.9 57.3 45.3 133.6 26.9 14.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 ``` This usually happens when there’s a payment missing or when there’s some kind of abuse / suspicious traffic coming from this IP, see the documentation: [https://docs.hetzner.com/robot/dedicated-server/troubleshooting/guideline-in-case-of-server-locking/](https://docs.hetzner.com/robot/dedicated-server/troubleshooting/guideline-in-case-of-server-locking/) @gcotnoir can you check in the Hetzner account? They should also have sent an email to the contact address of the account with the reason to lock the server. Cheers, ^dj ---
**Author:** ![Graham](https://forum.meet.coop/user_avatar/forum.meet.coop/graham/32/1015_2.png) [@Graham](https://forum.meet.coop/u/Graham)\ **Post date:** [29 February 2024 12:07 UTC](https://forum.meet.coop/t/bbb-meet-coop-down/1455/9 "2024-02-29T12:07:29Z")
Thanks @dvdjaco - who has access to the Hetzner account? Are login credentials stored somewhere useful? ---
**Author:** ![dvdjaco](https://forum.meet.coop/user_avatar/forum.meet.coop/dvdjaco/32/10_2.png) [@dvdjaco](https://forum.meet.coop/u/dvdjaco)\ **Post date:** [29 February 2024 12:32 UTC](https://forum.meet.coop/t/bbb-meet-coop-down/1455/10 "2024-02-29T12:32:42Z")
The account was previously managed by Hypha but it is my understanding that it was transferred to WebTV a while ago ---
**Author:** ![Graham](https://forum.meet.coop/user_avatar/forum.meet.coop/graham/32/1015_2.png) [@Graham](https://forum.meet.coop/u/Graham)\ **Post date:** [29 February 2024 12:52 UTC](https://forum.meet.coop/t/bbb-meet-coop-down/1455/11 "2024-02-29T12:52:44Z")
I think WebTV agreed to take on the Koumbit machine , and the Hetzner account was supposed to be taken on by Platform6/Innovation.coop, but I’ve seen no details about that as yet. I’ve contacted Hypha. Assuming it is a matter of money I’m able to resolve that, but need access to the account. It’s still early morning in Ontario. Hopefully get some feedback in the next couple of hours. ---
**Author:** ![gcotnoir](https://forum.meet.coop/user_avatar/forum.meet.coop/gcotnoir/32/930_2.png) [@gcotnoir](https://forum.meet.coop/u/gcotnoir)\ **Post date:** [29 February 2024 15:42 UTC](https://forum.meet.coop/t/bbb-meet-coop-down/1455/13 "2024-02-29T15:42:54Z")
Hello, WEBTV is taking care of the payments for the canadien server (Koumbit) and Innovation is suppose to take the EU server. I have no contact with the EU provider. Gabriel Cotnoir Directeur général La coop WEBTV _Envoyé depuis un téléphone intelligent_ ---
**Author:** ![dvdjaco](https://forum.meet.coop/user_avatar/forum.meet.coop/dvdjaco/32/10_2.png) [@dvdjaco](https://forum.meet.coop/u/dvdjaco)\ **Post date:** [29 February 2024 16:25 UTC](https://forum.meet.coop/t/bbb-meet-coop-down/1455/14 "2024-02-29T16:25:55Z")
My bad, I had it wrong 😅 We’ve identified the issue and are trying to sort it out with the provider. ---
**Author:** ![mikemh](https://forum.meet.coop/user_avatar/forum.meet.coop/mikemh/32/358_2.png) [@mikemh](https://forum.meet.coop/u/mikemh)\ **Post date:** [2 March 2024 17:17 UTC](https://forum.meet.coop/t/bbb-meet-coop-down/1455/15 "2024-03-02T17:17:08Z")
it was a denial of service attack on the server (we were not the only people to suffer, I think, renting servers from Hetzner). The port was unblocked by Hetzner on Thursday, all should be fine now.