# Dial in not working?
**URL:** https://forum.meet.coop/t/dial-in-not-working/1401
**Category:** Tech circle
**Created:** [26 September 2023 02:56 UTC](https://forum.meet.coop/t/dial-in-not-working/1401 "2023-09-26T02:56:45Z")
**Posts on this page:** 7
**Page:** 1
### Author:  [@b5baxter](https://forum.meet.coop/u/b5baxter)
#### Post date: [26 September 2023 02:56 UTC](https://forum.meet.coop/t/dial-in-not-working/1401/1 "2023-09-26T02:56:45Z")
The few times I have tried recently the dial in has not been working for Canada?
Is this a temporary problem during the transition?
---
### Author:  [@mikemh](https://forum.meet.coop/u/mikemh)
#### Post date: [26 September 2023 14:13 UTC](https://forum.meet.coop/t/dial-in-not-working/1401/2 "2023-09-26T14:13:07Z")
Yes, much apologies, our dial-up is not working currently š Subscriptions to dial-up accounts have expired, and canāt be renewed until our new operating regime settles down and a new account holder is nominated. Notifying @Graham at [innovation.coop](http://innovation.coop) - one more for the to-do list Graham š Hypha used to handle this. @Yurko will have contact details and subscription options/rates.
---
### Author:  [@Graham](https://forum.meet.coop/u/Graham)
#### Post date: [2 October 2023 16:16 UTC](https://forum.meet.coop/t/dial-in-not-working/1401/3 "2023-10-02T16:16:29Z")
This is disappointing to learn.
---
### Author:  [@mikemh](https://forum.meet.coop/u/mikemh)
#### Post date: [11 October 2023 09:58 UTC](https://forum.meet.coop/t/dial-in-not-working/1401/4 "2023-10-11T09:58:48Z")
@Graham I have another query about the dial-in service. I have a regular monthly coop meeting in [meet.coop](http://meet.coop) and one member who travels a lot often needs to connect from their phone. Often it would be most practical if they could use dial-in.
Is there an intention in the front-end team to resume subscriptions to the dial-in service, in the very short term? Itās not hard to do (just needs a new account holder to pick up the subscription that Hypha has previously been paying). But yes, this competes with other urgent front-end operations tasks right now, getting user-membersā channels and public communications clean and working nicely.
Copying other coop members @robert.best @3wc (wiki.cafe).
---
### Author:  [@Graham](https://forum.meet.coop/u/Graham)
#### Post date: [11 October 2023 10:54 UTC](https://forum.meet.coop/t/dial-in-not-working/1401/5 "2023-10-11T10:54:13Z")
Having only recently learned that the dial-in capability was non-functional, and having no knowledge of the cost of reinstatement or the level of demand/interest in actually using the facility, itās fair to say that this is not top of my list.
I had hoped that someone with more knowledge on this than I might have helped to cast some light on the issue. In the absence of that Iāll endeavour to look into it.
In the interim I did think that it would be useful to either remove or better still modify the highly visible statement - when one is on a call - that effectively advertises the service. As yet I donāt know how to do that, but as it stands it serves only to create confusion and disappointment.
---
### Author:  [@mikemh](https://forum.meet.coop/u/mikemh)
#### Post date: [20 October 2023 17:03 UTC](https://forum.meet.coop/t/dial-in-not-working/1401/6 "2023-10-20T17:03:56Z")
@Yurko has information about the previous dial-in service and may have info about renewal costs (Hypha previously paid the subscription). They also will know how to amend the statement displayed inside BBB.
---
### Author:  [@Yurko](https://forum.meet.coop/u/Yurko)
#### Post date: [20 October 2023 20:03 UTC](https://forum.meet.coop/t/dial-in-not-working/1401/7 "2023-10-20T20:03:52Z")
A decision to renew this experiment was not made, and the service has since expired when the funds ran out.