# Error while trying to connect video
**URL:** https://forum.meet.coop/t/error-while-trying-to-connect-video/263
**Category:** Tech circle
**Created:** [4 August 2020 14:25 UTC](https://forum.meet.coop/t/error-while-trying-to-connect-video/263 "2020-08-04T14:25:50Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@caseyg](https://forum.meet.coop/u/caseyg)
#### Post date: [4 August 2020 14:25 UTC](https://forum.meet.coop/t/error-while-trying-to-connect-video/263/1 "2020-08-04T14:25:50Z")
Hi all,
So my first meeting on ca.meet.coop was a bit of a bust – I got the following error trying to turn my video camera on, any idea what’s up? Or what other information would help diagnose?
Thank you!
Casey
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### Author:  [@hng](https://forum.meet.coop/u/hng)
#### Post date: [4 August 2020 16:04 UTC](https://forum.meet.coop/t/error-while-trying-to-connect-video/263/2 "2020-08-04T16:04:52Z")
Hi @caseyg. That error points to a problem with the network connection. Could you try BigBlueButton on the official demo site [https://demo.bigbluebutton.org](https://demo.bigbluebutton.org) and see if you get the same error? What browser are you using? Please also do the [WebRTC](https://test.webrtc.org) test and post results here.
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### Author:  [@caseyg](https://forum.meet.coop/u/caseyg)
#### Post date: [4 August 2020 21:53 UTC](https://forum.meet.coop/t/error-while-trying-to-connect-video/263/3 "2020-08-04T21:53:51Z")
Thanks @hng.
Same error on the demo server. Browser is Safari Version 13.1.1 (15609.2.9.1.2) on Mac OS 10.15.5 (19F101).
The WebRTC test stopped working here… is Safari not supported?
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### Author:  [@Yasuaki](https://forum.meet.coop/u/Yasuaki)
#### Post date: [4 August 2020 22:47 UTC](https://forum.meet.coop/t/error-while-trying-to-connect-video/263/4 "2020-08-04T22:47:10Z")
Hi @caseyg,
I have just started my test server (sending you the link directly) - does this work?
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### Author:  [@caseyg](https://forum.meet.coop/u/caseyg)
#### Post date: [4 August 2020 23:06 UTC](https://forum.meet.coop/t/error-while-trying-to-connect-video/263/5 "2020-08-04T23:06:49Z")
@Yasuaki I was able to connect on your server from the same browser (Safari Mac OS X)
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### Author:  [@Yasuaki](https://forum.meet.coop/u/Yasuaki)
#### Post date: [4 August 2020 23:40 UTC](https://forum.meet.coop/t/error-while-trying-to-connect-video/263/6 "2020-08-04T23:40:03Z")
Thank you @caseyg,
I also confirm that our demo server gives me the same message you saw on meet.coop (I used my Iphone’s Safari)
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### Author:  [@Yasuaki](https://forum.meet.coop/u/Yasuaki)
#### Post date: [4 August 2020 23:53 UTC](https://forum.meet.coop/t/error-while-trying-to-connect-video/263/7 "2020-08-04T23:53:30Z")
Although cannot directly verify the status of the ca.meet.coop server, I believe your posting and sorry, I don’t have admin access to the server right now…
We will have a technology circle meeting today so this will definitely be discussed.
I wonder if all we need is a server reboot or if this is specific to BBB version… Let me cbeck
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### Author:  [@Yasuaki](https://forum.meet.coop/u/Yasuaki)
#### Post date: [5 August 2020 00:58 UTC](https://forum.meet.coop/t/error-while-trying-to-connect-video/263/8 "2020-08-05T00:58:12Z")
Using the exact same Internet connection, I can connect to demo.meet.coop from my Windows 10 laptop (Surface) but Not from Iphone…
I also tried the “Private Browsing Mode” of Iphone to eliminate caching problems - I still received the same error message
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### Author:  [@hng](https://forum.meet.coop/u/hng)
#### Post date: [5 August 2020 07:54 UTC](https://forum.meet.coop/t/error-while-trying-to-connect-video/263/9 "2020-08-05T07:54:59Z")
@caseyg Safari is sometimes a bit wonky, could you please try again with Chrome(ium)? It’s working for me with Safari so it looks like a Safari and networking problem on your side. Could you also check whether you may have an IPv6 only connection? E.g. here: [https://test-ipv6.com](https://test-ipv6.com) (please don’t post your IP address here)
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### Author:  [@hng](https://forum.meet.coop/u/hng)
#### Post date: [5 August 2020 08:12 UTC](https://forum.meet.coop/t/error-while-trying-to-connect-video/263/10 "2020-08-05T08:12:27Z")
I can also reproduce on demo.meet.coop, this looks to me like a problem with the TURN server…
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### Author:  [@benhylau](https://forum.meet.coop/u/benhylau)
#### Post date: [5 August 2020 10:40 UTC](https://forum.meet.coop/t/error-while-trying-to-connect-video/263/11 "2020-08-05T10:40:25Z")
I can also reproduce the same error on Safari, when on Firefox it works fine, both on the production instance at [https://ca.meet.coop](https://ca.meet.coop)
Strangely on another instance, I get a different error `error 2203` related to codec, while on Safari.
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### Author:  [@Yasuaki](https://forum.meet.coop/u/Yasuaki)
#### Post date: [5 August 2020 10:51 UTC](https://forum.meet.coop/t/error-while-trying-to-connect-video/263/12 "2020-08-05T10:51:34Z")
More info:
From my Iphone:
Yasu personal dev BBB server -\> OK
ColloCall BBB -\> OK
Hypha BBB -\> OK
demo.meet.coop -\> Failure
So it only fails on a specific condition:
- Client is Safari
AND
- Server is demo.meet.coop (I have not tested ca.meet.coop but probably as broken as demo.meet.coop)
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### Author:  [@benhylau](https://forum.meet.coop/u/benhylau)
#### Post date: [5 August 2020 11:06 UTC](https://forum.meet.coop/t/error-while-trying-to-connect-video/263/13 "2020-08-05T11:06:44Z")
`ca.meet.coop` is what @hng and I tested on Safari, and confirmed the reported problem.
So Hypha BBB is what gave me the `error 2203` on Desktop Safari. I don’t want to distract this convo though, as Hypha BBB is probably running another version of BBB.
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### Author:  [@Yasuaki](https://forum.meet.coop/u/Yasuaki)
#### Post date: [5 August 2020 11:28 UTC](https://forum.meet.coop/t/error-while-trying-to-connect-video/263/14 "2020-08-05T11:28:10Z")
So because no one noticed this until now, I guess all of us use either Windows or Linux and not Macintosh? 😄
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### Author:  [@hng](https://forum.meet.coop/u/hng)
#### Post date: [5 August 2020 11:30 UTC](https://forum.meet.coop/t/error-while-trying-to-connect-video/263/15 "2020-08-05T11:30:38Z")
Or with Chrome/Firefox on macOS 😉 In general it is known that Safari is not the best browser for WebRTC, quite some video conf systems don’t recommend or don’t work with Safari on macOS.
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### Author:  [@Yasuaki](https://forum.meet.coop/u/Yasuaki)
#### Post date: [5 August 2020 11:32 UTC](https://forum.meet.coop/t/error-while-trying-to-connect-video/263/16 "2020-08-05T11:32:31Z")
That’s interesting because BBB says, when accessed from non-Safari browser running on Iphone, ‘Only Safari Browser Is Supported’ 😅
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### Author:  [@hng](https://forum.meet.coop/u/hng)
#### Post date: [5 August 2020 11:35 UTC](https://forum.meet.coop/t/error-while-trying-to-connect-video/263/17 "2020-08-05T11:35:33Z")
On iPhone it is the other way around. In general BBB should work fine with Safari but there are often problems like these.
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### Author:  [@jdaviescoates](https://forum.meet.coop/u/jdaviescoates)
#### Post date: [6 August 2020 00:03 UTC](https://forum.meet.coop/t/error-while-trying-to-connect-video/263/18 "2020-08-06T00:03:55Z")
I also tried to have my first meeting on ca.meet.coop today but the first person who tried to join did so on an iPhone (I assume using Safari) and it didn’t work so we abandoned and went back to Zoom 😕
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### Author:  [@Yasuaki](https://forum.meet.coop/u/Yasuaki)
#### Post date: [6 August 2020 00:12 UTC](https://forum.meet.coop/t/error-while-trying-to-connect-video/263/19 "2020-08-06T00:12:42Z")
Sorry for this, there will be an all-hands meeting today and this will be discussed.
From the tech meeting yesterday, the most suspected cause is that the particular version or configuration we have on BBB at ca.meet.coop is incompatible with Safari browser and because BBB rejects non-Safari browser running on IPhone, we are stuck right now.
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### Author:  [@cwaddick](https://forum.meet.coop/u/cwaddick)
#### Post date: [29 August 2021 22:08 UTC](https://forum.meet.coop/t/error-while-trying-to-connect-video/263/20 "2021-08-29T22:08:40Z")
Hey yall. This error is coming up for me.
I was using Big Blue Button successfully for a year (starting in Spring 2020). Then, sometime in Spring 2021, my video stopped working. This error consistently comes up: Media could not reach the server (error 1020).
I have this problem and this error across platforms and browsers: iPhone 12 (iOS 14.7.1), an iPad 2 (I think also running iOS 14.7.1, I could check), and a MacBook Pro (mid-2015, running Catalina, OS 10.15.7). I tried Safari, Chrome, and Firefox. I mostly use WiFi directly (and I’ve tried hotspots and cellular connections).
I am guessing the problem is network-related, but I really do not know.
EDITTING TO ADD: I just went to the test site for BBB, and my video worked. Now, what does that mean I need to do to get BBB video to work on the regular?!
Is there a better place to post my question? [gitmemory.com](http://gitmemory.com) has this problem posted by multiple members; the answers have been too technical for me.
I would appreciate any advice to solve my video issues.
- Caitlin
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