Socialcoop.meet.coop outage

[3wc]

Thanks so much for the reply!

@kawaiipunk

Note that I did send this email to tech.group@social.coop on 2026-02-23 but didn’t get a reply:

Ah @flancian replied on 2026-02-27 to support@techcare.coop, maybe it got spamcanned?

@kawaiipunk

The current blocker for me and @spacehobo is the lack of the access to Keycloak master realm.

Again, happy to help hack into that, should be possible to copy the values in the CREDENTIAL table from a known user. Alternatively, it looks like if someone deletes enough credentials relating to the default admin user, it will get recreated from environment variables. Let me know! But, as per below, I don’t think socialcoop.meet.coop was ever using SSO.

@kawaiipunk

If it was a separate BBB/Greenlight instance, we never knew that.

I can’t say for sure either, I am/was just going off Wouter’s post that I quoted.

@kawaiipunk

• what URL did u login at?

https://socialcoop.meet.coop/signin

@kawaiipunk

what was the URL of the server you used?

Not sure I 100% understand; here’s a meeting link I had made in case that’s helpful https://socialcoop.meet.coop/3wo-yox-z1p-fvt

@kawaiipunk

how did you manage users?

Here are our docs on it: https://wiki.social.coop/wiki/Adding_New_Users_to_Meet.coop

Members of the CWG ops team are tasked with responding to new signups for meet.coop accounts as part of their oncall responsibilities.

1. Sign into socialcoop.meet.coop.
2. Click on your username in the top-right part of the page.
3. Click on Organization to visit the Admins page.
4. Click the green Invite User button.
5. Enter the email address(es) of the social.coop member who needs an account.
6. Check the “Invited” tab to confirm that they’ve been invited.

@kawaiipunk

did you manage users using Keycloak?

No.

@kawaiipunk

A interim solution is that you all share a single de.meet.coop login. That is really quick to setup for us but it means there is less privacy of the shared login (i.e. you can see the rooms that others who share the login have created).

If it’s easy, I think this would be a fine short-term measure so at least Socialcoop users can do “something”. But yes the lack of isolation is a bit non-ideal.

@kawaiipunk

We hope to have the next Keycloak server deployed with 1-2 weeks and after that we can create you folks your own social.coop realm and you can manage your own users again?

Seems like adding https://auth.social.coop as an “Identity provider” on the Meetcoop Keycloak might be less work for everyone? This didn’t exist when we first became Meetcoop members, otherwise I think we might have done that in the first place.