Old versions of Safari on Apple Devices
As a result of this major upgrade on August 27 we switched to using a new TURN server that should have resolved most of our Safari webcam problems, on desktop and mobile. This has been confirmed by Collocall testing. (For those interested in learning about what a TURN server is, I recommend this recent article.)
I am documenting my own test results here. I am using a particularly old Safari Version 11.1 (13605.1.33.1.4), where it’s possible that I have the H.264 but not the VP8 codec. On both the ca.meet.coop instance (after upgrade), and Hypha’s bbb.hypha.coop, I get the same error when I try to enable webcam:
Since H.264 should be widely supported, this seems to suggest BBB is using VP8 and will not work for old versions of Safari. I am not sure if this is configurable nor the pros and cons of doing so.
Note that VP8 support is added to later versions of Safari, and I expect everything to work were I not stuck in a 2017 release of Safari. I am not suggesting any change to our current BBB server configurations, but documenting this in case others run into error 2203 on Safari. The solution is update your browser.
I also tried to compare with the official https://test.bigbluebutton.org instance, but I get this error:
Looks like they also need a new TURN server 