Hello,
The service is down for a while, as I still get the 500 error. There are still a couple of essential recordings associated with my user account that I have not yet downloaded on my local device.
Is there a way to go and download these? And if so, how?
Thank you
@kawaiipunk do you know the answer to the above? 
Hi folks,
So here’s the current situation. Me and Nick have been working on this problem a lot.
Firstly the comms blast that @wouter tried to send out went wrong and wasn’t sent via email on the OpenCollective due to a confusing UI change: Announcement to meet.coop members 2025-10-31 - Open Collective
We desperately need help with comms on this issue. It’s really hard to switch between being a sysadmin and doing comms. I’m trying my best to communicate on the forum but it needs to be more than that. @Graham is super low on capacity at the moment due to personal reasons.
We now have off-site encrypted backups of all the data. It’s quite a lot of data.
This is basically all the recordings from 2021 onwards.
A major difficulty is that without the Greenlight service running, the metadata for those files isn’t human readable and relies on a long hash which in some unclear way, links the recording files with a user account in the Greenlight GUI.
However we can’t spin up the old Big Blue Button and Greenlight apps because they are stuck on an old version which is insecure and we don’t have access to one of the servers still (ca.meet.coop).
We also have users demanding that we take their data offline and delete it as it was stored on insecure servers.
The current plan (its been a long a winding road to get here) is to spin up two new deployments of Big Blue Button and Greenlight on the old 2.7.x version (which is still supported but our new server is on the 3.x release) and import the databases of the old servers so that everyone can still login and archive or delete their folders. Maybe we have that online for one month.
We’re not even convinced of the feasibility of this because of the extremely channelling situation of not having access to ca.meet.coop.
The other option is try and manually reunite members with their recordings, which is a really long and arduous process and we’d have to view and therefore be really cautious with folks data.
The final option is to just say that no, we can’t recover your recordings and them delete them.
So none of these options are easy. We’re open to feedback on what the best route is but ultimately @Graham is acting as our line manager here as so has the authority to make a call on this.
I’m sorry there isn’t better news. Everyone is trying their best. It’s just a really challenging situation. If there is any way you can still support meet.coop it would be helpful.