@benhylau we have an urgent issue with a missing recording on BBB. We have a room CC - Weekly Checkpoint where we recorded about 45 minutes of an important demo. On returning to the account page I see 24 sessions and 0 room recordings. It’s very important that we recover this video material. Please could you have a look and try to find it?
The availability of the record button seems to be erratic / unpredictable too. We take care to set the permissions for recordings ON in room settings, but sometimes on some rooms the record button does not appear, even if we all exit the room and re-enter.
In the case of this latest recording, the button was on, and pressed and then paused at the end. On exiting the room we expected to see the vital recording in the list. but got ‘This room has no recordings’ unfortunately.
This issue is a deal-breaker for us, sadly. Is there anything you can do to help?
We are about to move to the DE server to see if that helps with our audio breakup latency issues (we had members from the US west coast, Australia and the UK on the last call), but it seems that will require new invites be sent to all our regular meetings - there seems to be no simple migration path.
Best regards to all