Thanks for letting us know about this @flancian. We were working on the assumption that the users on the SSO (keycloak) app all had flat access to both Big Blue Button servers.
The problem that’s preventing us from solving this for you is me and Nick don’t have access to the Keycloak “master realm” which is the admin group for that server. We currently have access to a normal user account. Essentially the problem is that the people that did have access are not present or for whatever reason haven’t been able to get us the access we need.
We believe that you might have other access controls set or some some sort of external SSO intergradation that we don’t have visibility of. If you have any records of what was done or any visibility into how your accounts were created/setup. Please let us know.
Our current plan is to force our way in by migrating the Keycloak database into a new deployment of the app by merging it in after creating proper admin accounts for ourselves.
Me and Nick are coworking again on Thursday so we will try and accelerate our efforts to get this sorted. We’re trying our best. It’s just a really hard problem.
The only thing we can offer in the meantime is to share a single standard user account that I already have access to if that is of any help?